My Story isYour Story!
My parents did an excellent job of preparing for retirement: financially, legally and medically. As they began to age, things were manageable – we had the occasional trip to the emergency room or my parents would come to my house after surgery to recover.
But later after a long hospital stay, I was advised to select a “rehab facility” because my dad needed more care. I was provided a list of facilities and asked to select a rehab provider on the spot. Naturally, I wanted to make the very best decision for my dad’s recovery, so making this decision was overwhelming. I had never done this before! So instead of guessing, I decided to visit each facility to help make my decision.
When I made the visits to evaluate facilities, I didn’t know the right questions to ask. The “tours” were usually walking through the facility with the representative and chatting about the aesthetics of the building – window treatments, new carpet and other renovations- all nice, but not critical to my dad’s recovery. I did not know the questions to ask to make sure the facility was aligned with the care and services specific to my dad’s critical needs.
As time progressed and my dad eventually required other types of care (Home Care/ Home Health, Assisted Living and eventually Hospice Care), I repeated this same ineffective process.
I would meet with the providers’ representatives, ask uneducated questions, make an uneducated decision, and then manage the resulting problematic situations. I was trying to get the best care possible for my loved one, but I didn’t have the information to do it.